Dear ELEFLYS Community,
We are happy to keep in touch with you every day on our website, you can also order online what your need. The ELEFLYS team is always available over the phone, (848) 243-0913 or through emails [email protected] to answer all your questions.
Our priority is to protect our employees. For this, our teams work in reduced numbers with very strict health and safety measures. However, we also make sure that everything is handled quickly for you, and make a small contribution in preventing difficulties during this unusual period.
Can I order on eleflys.com?
Our online store is now open again, with all new security measures now in place at our warehouse to ensure quality and safe service. Your orders ship for free.
What are the safety measures implemented for the safety of the customers and employees for ecommerce?
Reopening our e-commerce sites means resuming all our logistics activities.
The teams involved in this reopening are formed on a voluntary basis with approximately 5 employees in our warehouse.
We have implemented all the sanitary measures to secure the work of our employees, in details this means:
Providing to everyone masks and hydro-alcoholic solution
- Restricted teams on site
- Workstation spacing
- Systematic disinfection of tools and doors to avoid contact with the handles
- Organization of staggered break times
How long will it take for me to get my package?
We ship your package through FedEx® Standard shipping but please note there could be some delays in shipments and we now expect for you to get your packages in 5 to 10 business days because of the safety measures implemented at our warehouse and for our partners.
Can I cancel my order?
You can cancel your order up to one hour after your purchase. Or please contact customer service at [email protected] or (848) 243-0913.
Another question? Contact us!
Our customer service remains available to answer all our questions. To contact us, you can contact us by email at customerserv[email protected] or call (848) 243-0913